Silicon Power Computer & Communications provides a warranty for its digital storage products covering both materials and manufacturing processes, under the following terms and conditions. Within the specified warranty period, Silicon Power will repair or replace, free of labor and replacement charges, any product found to have defects in materials or workmanship under normal usage. Replacement will be provided with an equivalent model. Please note that Silicon Power may update or revise these warranty terms periodically; please refer to our website for the most current warranty information.

 

 

This warranty does not cover:

• Damage resulting from accidents, misuse (including failure to adhere to product instructions, use beyond the intended purpose, or use in testing or jigs), or improper installation (such as with incompatible equipment or environments not suited for Silicon Power products).
• Damage arising from user abuse, neglect, unauthorized repairs, or modifications.
• Losses caused by natural disasters or power issues (e.g., under-voltage, over-voltage, unstable power supplies, or prolonged charging of lithium batteries).
• Products with missing, damaged, unclear, or altered product labels, or products exhibiting physical damage.
• Products purchased through unauthorized distributors or second-hand resale channels.
• Products where warranty or tamper-proof labels have been altered or damaged

 

Disclaimer

 

• For products with storage functions, users should back up all data before sending the product for repair, as Silicon Power cannot guarantee data integrity during the repair process.
• Silicon Power accepts no liability for damages or losses incurred during shipment or due to improper packaging when returning products to Silicon Power for repair.
• Silicon Power is not responsible for personal injuries or losses if products are used in applications where product failure or malfunction could lead to personal injury or death—such as in medical, military, aircraft, transportation control, disaster prevention, combustion, or nuclear equipment.
• To the fullest extent permitted by law, Silicon Power shall not be liable for incidental or indirect losses, including loss of profit, business investment, goodwill, data loss, or damages caused by other devices used in conjunction with Silicon Power products.

 

Warranty Period Determination

 

The warranty period is calculated from the product’s shipment date. In the absence of purchase proof, the shipment date recorded in Silicon Power’s system will apply.

 

Principles of Product Repair and Replacementn

 

For products under warranty, Silicon Power will determine whether repair or replacement is necessary. If replacement is deemed appropriate, Silicon Power will provide a model of the same or equivalent specifications. If repair or replacement is not feasible, a refund based on the product’s depreciated value may be issued.

 

After-Sales Service Procedure

 

To initiate a repair request, please contact your sales representative directly or apply for an RMA authorization code through our website. Once an RMA number is issued, our customer service or sales team will assist with the return process. Upon receipt of the product, Silicon Power will conduct a thorough inspection and communicate any findings to the customer for a repair decision.

 

Warranty Term

 

 

Please note that the estimated product lifespan is based on typical industry usage under normal conditions, though actual warranty periods may vary by country or region. For extended warranty terms, please contact your sales representative.